For Delivery & Shipping questions, please click here.

For Refunds & Exchanges information, please click here.

For Fit Guide information, please click here.

For Press & Wholesale Inquiries, please email

For Special Promotion related questions, please click here.

Can't find what you are looking for? Want to say hello? Feel free to email us at :)

Our dedicated customer care teammate will get back to you within the next 48-72 hours.

Kindly note that we are closed on the weekends and US Federal Holidays!


For Location, our NYC address is a small & private working studio and is not open to the public. Good news is, we are preparing a few offline locations and pop up events for the coming days, so stay tuned!

More exciting news are coming, so if you sign up for our Newsletter located at the bottom of the page, you'll be the first to know ;)

We are also on Shopify Collective! please click here if you are an interested retailer.

Did you make a purchase from iRi before the pandemic and not receive your order or refund? As a new team, we have been reaching out to all customers from our old records, but it's possible that your order might have slipped through the cracks! Please email us at with your email or old iRi Order Number. We are here to assist you.


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