Delivery & Shipping
Where do you ship to?
Free shipping on all US orders. Kindly note that free shipping will be applied to your order at checkout. For customers living in Hawaii, US Virgin Islands and Puerto Rico, we are afraid that there is a shipping fee of $50 :( Hopefully soon enough we can offer free shipping to all states of USA!
How long will it take for my order to arrive?
The standard shipping generally takes 4-7 business days after the order is processed. A shipping confirmation email with the tracking number will be sent to you, and please note it may take up to 48 hours from the time you received this email before the UPS link is active.
Do you offer faster shipping service?
Yes! We offer 2 Day Air shipping with an additional fee of $30.
Oh no! I made a mistake on my order. What do I know?
If you require any changes (including cancelations) to your order, please email us before 10AM EST. Unfortunately, after 10AM EST we will be unable to make any modifications. For any changes to the order in-transit, please contact UPS directly with your tracking number. Kindly note that re-routing your package has an addition fee of $20. So please double check your shipping address!
I cannot find my package :(
If your package is missing, lost, stolen, or damaged, please contact us at firstname.lastname@example.org within 7 days from the date you received the order delivered confirmation email. After this period time, we are not liable for the packages and are not able to claim any lost orders.Do you offer international shipping?
Sorry, not yet. Hopefully soon!
Did we not answer all your questions here? Feel free to send us an email at email@example.com!