Delivery & Shipping
Where do you ship to?
Free shipping on all US orders over $50 (orders to Alaska, Hawaii, US Virgin Islands and Puerto Rico will incur an additional shipping cost of $60). Hopefully soon enough we can offer free shipping to all states!
How long will it take for my order to arrive?
The standard shipping generally takes 4-7 business days after the order is processed. A shipping confirmation email with the tracking number will be sent to you - it may take up to 48 hours for the UPS link to update tracking information.
Do you offer faster shipping service?
Yes! We offer 2 Day Air Shipping with additional fee of $35 for any orders above $50. For orders below $50, the additional shipping fee is $19.75.
Oh no! I made a mistake on my order. What should I do?
If you require any changes (including cancellations) to your order, please email us at email@example.com. Unfortunately, we will be unable to make any modifications after 10AM EST. For any changes to the order in transit, please contact UPS directly with your tracking number. Kindly note that re-routing your package has an addition fee of $20, so please double check your shipping address!
I cannot find my package :(
If your package is missing, lost, stolen, or damaged, please contact us at firstname.lastname@example.org within 7 days from the date you received the order delivery confirmation email. After this time period, we are not liable for the packages and are not able to claim any lost orders.Do you offer international shipping?
Sorry, not yet. Hopefully soon!
Did we not answer all your questions here? Feel free to send us an email at email@example.com!