Returns & Exchanges

RETURNS & REFUNDS

What is your return policy?

Here at iRi, we want you to look and feel great in our shoes! But in the case you are not satisfied with your purchase, please follow below instructions to return your order:

  • Email us at heythere@irinyc.com with your Order Number.
  • Return request must be made within 14 business days from the date of delivery.
  • All items must be in new & unworn condition with original packaging.
  • Please note, we cannot accept return items with defects, scuffs, or worn marks.
  • We will send out prepaid UPS return label for you to print, attach it to the shipping box, and drop it off at your nearby UPS location.
  • Please note we are unable to accept returns that have not been sent with our prepaid return label as our warehouse partner will not be able to track it.
  • Upon receiving your prepaid return label, please ship the item within 7 calendar days in order to be eligible for the refund.

Trying our shoes for the first time? We kindly ask that clean socks to be worn. Please ensure to test the footwear on a soft or carpeted surface, so as not to damage the soles.

iRi reserves the right to reject returns which do not comply with our Return Policy. Returns that do not respect the policy will be sent back to the original shipping address without any refund being processed.

    How long does it take for my return to be processed?

    Once received, your return will be processed within 7 business days. An automated Refund Confirmation email will be sent to you as soon as we have given you a full refund to your original payment method. Please note it may take 7-10 business days for the refund to appear on your bank statement.

     
    SIZE EXCHANGES

    What if I need to exchange my shoes for a different size?

    Love your new shoes, but not your right size? We will be more than happy to assist in size exchanges! Please note exchanges for different styles / colors are not available at this time.*

    * If you would like to exchange for a different style / color, please follow the above return instruction to return the item and place a new order. *

    • Email heythere@irinyc.com with your Order Number to begin the exchange process (or start a return process to place a new order online).
    • Due to inventory and carrier restrictions, kindly note that we cannot guarantee exchanges in advance.
    • All items must be in new & unworn condition with original packaging.
    • Please note, we cannot accept return items with defects, scuffs, or worn marks.
    • Upon receiving your prepaid return label, please ship the item within 7 calendar days in order to be eligible for the size exchange.
    • Exchanges are shipped to you at iRi's cost.

    When will my new size will be sent?

    When we receive your return package, we will first check if we have the requested size in stock.

    • Please note it may take 2-3 business days for our warehouse to scan your return and confirm on the new size to send it out.
    • If we do not have the size in stock, one of our crew members will email you to let you know and your full refund will be processed within 7 business days.

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