1. The best way to maintain the quality of your new leather shoes is to periodically clean your shoes with leather-specific care products. Over time, it is natural for leather to become dry and lose some of its natural finish and color.

2. Our shoes do not come fully waterproofed. If you wish to make them more water-resistant, we recommend treating them with a leather-specific waterproof spray before the first wear! Still not sure? Best to take the shoes with you when purchasing shoe care products to ask for advice.

3. But don’t worry if they do get wet! Use a dry soft cloth to spot dry the area. Too wet? Stuff your shoes with newspaper to absorb water. For any dirt, use soft toothbrush or horsehair brush to remove them. Always air dry your shoes in a nicely ventilated space and avoid direct sunlight.

Oh, recycled leather? Skip the process of using leather shoe care products and simply use wet cloth to clean the surface!

1. Because suede and nubuck leather cannot be polished, we recommend applying a waterproofing spray specifically for suede and nubuck before the first wear. If you are not sure which care product to buy, bring your new shoes when purchasing the care product to ask for advice.

2. Got something on them? Gently brush using suede rubber or brush to smooth down the fibers in the same direction. If they get wet, spot dry them using soft towel and air dry them in a ventilated space. Stuffing newspaper can help speed up the drying process.

1. Today there are many many shoe care products you can find online! Our shoes are water-resistant, so we advise treating them with a waterproof spray to make them more stain and water repellent.

2. It is always best to take your shoes to your nearest professional shoe repair store to clean your shoes if you are unsure of properly cleaning them. But prefer to get dirty with your hands? Remove dirt from the shoes by using soft cloth or brush. Then apply warm soapy mixture on clean cloth or sponge to spot clean the dirty spots. Remember to wipe down the excess mixture, and air dry them in a shade.

3. What NOT to do: putting your shoes in a washing machine is the fastest way to decolorize and damage your shoes. So please avoid!

Feel a little snug at first? Don’t worry — our slip-on sneakers are designed to stretch and mold to your foot after a few wears, making them super comfortable over time. But if your toes are curling at the end, we recommend sizing up by half a size for a better fit.

We also suggest using a shoehorn when putting the shoes on. Not only is it easier to put them on, but also it’s the best way to maintain the shape of the sneakers!

Trying on our knit high top sneakers for the first time? They might feel snug around the ankle — totally normal. The recycled knit fabric softens up after a few wears.

Like how you wear your socks, pull up the shoes opening as you put your foot into the shoes. We recommend wearing socks with them but it’s totally up to you!

Our leather high tops and boots come with our signature platform sole and high quality leather for a long wear. That means they might feel stiff at first but will break in beautifully with a few wears.

We suggest wearing ankle or long socks as you make them yours. Heels slipping out too much? Try adding soft heel pads or wear them with our thick crew socks. If your toes hurt but length feels right, quickest solution is to visit a local cobbler to use shoe stretcher.

All our heels come in narrow width. If you have wider feet or a high instep, we recommend going up half a size for best comfort!

Our pumps, on the other hand, feature a softer upper and don’t cover the top of your foot — so we recommend sticking to your usual size. If you still feel they're too loose at the back, it's a sign you might need a half size smaller.